Receptionist

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of experience working in a customer service role, preferably in a restaurant setting.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests.
• Strong organizational and time management skills.
• Proficiency in operating computer software, including reservation systems and point-of-sale systems.
• Ability to multitask and handle pressure in a fast-paced environment.
• Friendly and positive attitude with a genuine passion for hospitality.
• Preferably with complete requirements and can start as soon as possible.

Responsibilities

• Warmly greet and welcome guests upon arrival.
• Efficiently manage the waitlist and seating assignments, optimizing table utilization.
• Clearly communicate wait times and answer guest inquiries about the menu, specials, and restaurant policies.
• Assist guests with special requests and dietary restrictions.
• Answer phone calls and emails to take and modify reservations.
• Maintain accurate reservation records and communicate effectively with waitstaff regarding seating arrangements.
• Maximize table occupancy while ensuring guests don’t have to wait beyond a reasonable time.